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F.A.Q.

Frequently Asked Questions

Once an order is received, we are unable to cancel or modify any details of your order. Please contact our team here if you require an assistance.

Our current fulfillment time is five business days. You will receive an email within five business days from the day you place an order with the shipping confirmation email at the time of fulfillment with a tracking code. Depending on the destination, it may take one to five business days for your order to be delivered from the date of fulfillment.

Once your order has been shipped, you will receive an email with tracking information for your package.

All of our prices are listed in Canadian Dollars.

For orders that are placed within Canada, customers will be charged 13% HST will be charged. Since Nuvola Canada is Ontario-based company, Canadian orders will not be subjected to any duties upon delivery, as the shipment is not traversing any borders.

By placing an order with us, you acknowledge that this sale occurs outside the United States, and that you are importing your order for non-commercial (personal) use. You also acknowledge that you will be listed as the importer for US Customs and Border Protection purposes and that your order will be imported into the United States in accordance with the necessary customs requirements.

To simplify this process, your order indicates your agreement to authorize eightywingold to appoint a designated carrier/customs broker, where applicable, as your unpaid agent for customs purposes by executing a power of attorney applicable to a single noncommercial shipment. Your order serves as an electronic signature indicating your agreement to the following, as required by US Customs and Border Protection:

“The designated carrier/customs broker is hereby authorized to execute, as an unpaid agent who has knowledge of the facts, pursuant to the provisions of section 485(f), Tariff Act of 1930, as amended, the consignee’s and owner’s declarations provided for in section 485 (a) and (d), Tariff Act of 1930, as amended, and to enter on my behalf or for my account the goods described in the attached invoice which contains a true and complete statement of the facts concerning the shipment.”

Returns

All returns must be authorized before sending merchandise back. Return requests will be accepted for items within 7 calendar days of delivery or pick up with the exception of final sale items, sale items, orders purchased with a promotion/code, and special collaboration items.

All sale items are final sale.

Please request a return authorization number within 7 calendar days of the order's delivery date.

Returns requests are subject to approval. We require photos of the products to be returned to complete the process. We offer a complimentary pre-paid return shipping for products eligible for return.

The merchandise must not be worn or altered. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged, tainted, or in any other condition not suitable to resale, may be rejected and sent back to the customer at the discretion of Nuvola Canada. Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at our warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account.

The return authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages.

Any returns received without a return authorization number, that do not comply with the above, or that for any other reason Nuvola Canada deems unacceptable, may be denied at the discretion of Nuvola Canada.